Night Service allows system users to activate one of the Night Service modes to put the system operation in that mode. Night Service redirects calls to their night mode destination, outgoing class change etc... A user typically activates Night Service after normal working hours, when telephone operators are unavailable to answer calls.
This system has very flexible night service patterns than compared to any other PBX.
There are eight Service Modes available. At default, the mode names are named as:
Mode 1 = No setting
Mode 2 = Night
Mode 3 = Midnight
Mode 4 = Rest
Mode 5 = Day2
Mode 6 = Night2
Mode 7 = Midnight2
Mode 8 = Rest2
These names can be changed as follows by programming 12-07 select Night mode service group number: 01 to 32
Mode Text Data
1 Day 1
2 Night 1
3 Mid night 1
4 Rest 1
5 Day 2
6 Night 2
7 Mid night 2
8 Rest 2
There are 32 Service Patterns/Groups, 10 time patterns, 20 time settings are available which can be interlinked to extensions and trunks. Night service can be activated either manually using access codes or automatically and single system can have multiple night service time patterns for different extension.
For instance operator extension can be in night service pattern 01 which starts night service at 18:00 hrs and the outgoing calls can be disabled and incoming will be routed to other users, late hours working personals can have different service pattern 02 which starts night service at 19:00 hrs, beyond this time outgoing calls can be disabled.
PROGRAMMING FOR MANUAL NIGHT MODE SWITCHING:
12-01-01 Allow / prevent activating night service by dialing service access code, 0 = off, 1 = on.
11-10-01 Service code for manual night service switching, by default it is 818
To activate Night Service by dialing codes:
1. At a Multiline Terminal, press Speaker.
- OR -
At the single line telephone, lift the handset.
2. Dial 818. To change a different group’s mode, dial 818 + the group number (01~32).
3. Dial the Night Service Code:
1 = Day 1 Mode
2 = Night 1 Mode
3 = Midnight 1 Mode
4 = Rest 1 Mode
5 = Day 2 Mode
6 = Night 2 Mode
7 = Midnight 2 Mode
8 = Rest 2 Mode
4. Press Speaker or hang up.
PROGRAMMING FOR AUTOMATIC NIGHT MODE SWITCHING:
We have, Night mode service group number: 01 to 32
Time pattern number: 01 to 10
Set time number: 01 to 20.
12-01-02 Allow / prevent activating night according to pre set time pattern and schedule, 0 = off, 1 = on.
12-02 Automatic night service pattern
select night mode service group 01 ~ 32, for example 01
Select time pattern 01 ~ 10
For every night mode service group and time pattern combination, we have option to set 20 different start and end time and assign mode 1 ~ 8 for every one of the 20 times set.
12-02 Automatic night service pattern
Night Mode Service Group (1~32) 01
Time Pattern (1~10) 01
ITEM START TIME END TIME MODE DESCRIPTION
1 09:00 12:00 01 Day 1
2 12:00 13:00 04 Rest Mode 1
3 13:00 18:00 01 Day 1
4 18:00 09:00 02 Night 1
5 00:00 00:00 01 Day 1
6 00:00 00:00 01 Day 1
7 00:00 00:00 01 Day 1
8 00:00 00:00 01 Day 1
9 00:00 00:00 01 Day 1
10 00:00 00:00 01 Day 1
11 00:00 00:00 01 Day 1
12 00:00 00:00 01 Day 1
13 00:00 00:00 01 Day 1
14 00:00 00:00 01 Day 1
15 00:00 00:00 01 Day 1
16 00:00 00:00 01 Day 1
17 00:00 00:00 01 Day 1
18 00:00 00:00 01 Day 1
19 00:00 00:00 01 Day 1
20 00:00 00:00 01 Day 1
Night Mode Service Group (1~32) 01
Time Pattern (1~10) 02
ITEM START TIME END TIME MODE DESCRIPTION
1 09:00 18:00 01 Day 1
2 18:00 09:00 02 Night 1
3 00:00 00:00 01 Day 1
4 00:00 00:00 01 Day 1
5 00:00 00:00 01 Day 1
6 00:00 00:00 01 Day 1
7 00:00 00:00 01 Day 1
8 00:00 00:00 01 Day 1
9 00:00 00:00 01 Day 1
10 00:00 00:00 01 Day 1
11 00:00 00:00 01 Day 1
12 00:00 00:00 01 Day 1
13 00:00 00:00 01 Day 1
14 00:00 00:00 01 Day 1
15 00:00 00:00 01 Day 1
16 00:00 00:00 01 Day 1
17 00:00 00:00 01 Day 1
18 00:00 00:00 01 Day 1
19 00:00 00:00 01 Day 1
20 00:00 00:00 01 Day 1
Night Mode Service Group (1~32) 01
Time Pattern (1~10) 03
ITEM START TIME END TIME MODE DESCRIPTION
1 00:00 00:00 02 Night 1
2 00:00 00:00 01 Day 1
3 00:00 00:00 01 Day 1
4 00:00 00:00 01 Day 1
5 00:00 00:00 01 Day 1
6 00:00 00:00 01 Day 1
7 00:00 00:00 01 Day 1
8 00:00 00:00 01 Day 1
9 00:00 00:00 01 Day 1
10 00:00 00:00 01 Day 1
11 00:00 00:00 01 Day 1
12 00:00 00:00 01 Day 1
13 00:00 00:00 01 Day 1
14 00:00 00:00 01 Day 1
15 00:00 00:00 01 Day 1
16 00:00 00:00 01 Day 1
17 00:00 00:00 01 Day 1
18 00:00 00:00 01 Day 1
19 00:00 00:00 01 Day 1
20 00:00 00:00 01 Day 1
We have created three timing patterns.
12-03 Weekly night service switching, assign time pattern created for every day of the week.
Select night mode service group (01 ~ 32) 01
Day of week Time schedule pattern
01-Sun 03
02-Mon 01
03-Tue 01
04-Wed 01
05-Thur 01
06-Fri 01
07-Sat 03
12-05 Night mode group assignment for extension
Extension Group
XXXX 01 ~ 32
12-05 Night mode group assignment for trunks
Trunk Ports Group
XXXX 01 ~ 32
By selecting the night mode service group number 01 ~ 32 in program 12-05 for extensions, corresponding time pattern and time setting are applicable.