NEC SV8300 SMDR - Call Accounting Programming

The call accounting or Station Message Detail Recording (SMDR) accounting feature allows the system to send a raw data of the trunk outgoing / incoming call information to the call accounting software.

The SMDR data can be received by a personal computer (PC) loaded with call accounting software which runs on RS-232C or LAN terminal emulation software. Call information is sent out from the CPU to the SMDR terminal when each call is completed. 

If the SMDR terminal is not connected to the system or if the SMDR terminal is not ready for receiving information, the call information is temporarily stored in the CPU. As soon as the SMDR terminal becomes ready to receive information, the call information temporarily stored in the CPU is sent out to the SMDR terminal.

Hardware Required

(1) SMDR on RS-232C

CPU blade

RS RVS-4SCA-C / RS RVS-15S CA-A / RS NORM-4S CA-A

PC with call accounting software

(2) SMDR on IP

CPU blade

PC with call accounting software

Programming RS232 port for call accounting data output

1. 02 > 0 > 2011, Assign year

2. 02 > 1 > MM DD WW, MM is month (01 – 12), DD is day (01 – 31), WW is week (00 – 07) 00 is being Sunday

3. 02 > 2 > HH MM SS, HH is hour, MM is minutes, SS is seconds

4. 0401 > 05 > 7, Assign RS232 port for call accounting 

5. 4000 > 0, is for port 1 & 1 is for port 2 > 14, is SMDR

6. 4001 > 0, is for port 1 & 1 is for port 2 > 0 is 7 bits data length

7. 4002 > 0, is for port 1 & 1 is for port 2 > 0 enable parity

8. 4003 > 0, is for port 1 & 1 is for port 2 > 1 even parity

9. 4004 > 0, is for port 1 & 1 is for port 2 > 0 stop bit is 1

10. 4008 > 0, is for port 1 & 1 is for port 2 > 1 baud rate or speed is 1200 bits

11. 15213 > 00 – 15 class 15 > 0 enable station to station SMDR

Programming LAN port for call accounting data output 

1. 02 > 0 > 2011, Assign year

2. 02 > 1 > MM DD WW, MM is month (01 – 12), DD is day (01 – 31), WW is week (00 – 07) 00 is being Sunday

3. 02 > 2 > HH MM SS, HH is hour, MM is minutes, SS is seconds

4. 0401 > 05 > 0, Assign LAN port for call accounting

5. 0B001 select the port > 92 > 0 is for maintenance port, 1 is for VoIP port

6. OB001 maintenance LAN port > 00 > 192.168.1.1 assign IP address with in your network

7. OB001 maintenance LAN port > 01 > 255.255.255.0 assign subnet mask 

8. OB001 maintenance LAN port > 02 > 192.168.1.254 assign default gateway 

9. OB101 VoIP LAN port > 00 > 192.168.1.1 assign IP address with in your network

10. OB001 VoIP LAN port > 01 > 255.255.255.0 assign subnet mask 

11. OB001 VoIP LAN port > 02 > 192.168.1.254 assign default gateway 

12. 15213 > 00 – 15 class 15 > 0 enable station to station SMDR

How to check you Call accounting data

1. To test in serial port open hyper terminal, assign baud rate as 1200, E, 7, 1 you should get raw data immediately once connected.

2. To test on LAN either use hyper terminal or SMDR tool assign IP address assigned to maintenance or VoIP port and port as 60050. 

How to Setup Hunt Group in NEC SV8500 ?

Call hunt group in NEC SV8500

1. In the Run Command " Type ASHC"

2. Type 1 in the Tenant field

3. Enter first Extension number in STN field

4. Click "GET"

5. Enter next extension number in the edit station field and press enter.

6. Keep on adding the extension numbers in edit station field or click "SET" to complete hunt group

Also you will be interested in Setting up Call Pickup Group in SV8500

How to Setup Call Pickup Group in NEC SV8500 ?

Call pickup group in NEC SV8500

1. In the Run Command " Type ACPG"

2. Type 1 in the Tenant field

3. Enter first Extension number in STN field

4. Click "GET"

5. Enter next extension number in the edit station field and pres enter.

6. Keep on adding the other extension numbers in edit station field or click "SET" to complete call pickup group

Also you will be interested in Setting up Station Caller id in NEC SV8500.

Busy Lamp Indication in NEC Dterm 32D

Busy Lamp Indication in NEC Dterm 32D can be assigned through the feature speed calling / this service feature allows a station user to dial frequently-called numbers by pressing one touch keys. If the stored number is extension, it will show the status of the extension.

To program numbers in memory for One Touch key:

1. Press the conf key and SPEED CALLING - ONE TOUCH key; if digits have been previously stored, they will be displayed on the LCD.

2. Dial the desired number. The old digits will be erased and the new number is displayed.

3. Press conf key.

4. The LCD will display “SET”.

To dial a stored number using SPEED CALLING - ONE TOUCH:

1. Press the SPEED CALLING - ONE TOUCH key associated with the desired telephone number. The LCD displays the stored number, the speaker automatically turns on and the number is automatically dialed.

Maximum of 16 numbers can be stored per NEC phone Dterm 32D, one number per key. A stored number length can be 26 digits maximum, including pauses. The trunk access code (maximum 4 digits) must be dialed to be stored: however, the trunk access code is not counted in the 26 digits.

Storage of SPEED CALLING - ONE TOUCH numbers must be done while the Dterm is idle. As a new number is entered into memory, any previously existing memory is erased. Once the SPEED CALLING - ONE TOUCH key has been repressed, the LCD displays “SET”.

The following numbers can be stored in a One Touch key of a Dterm, Station number, trunk access code (maximum 4 digits) + outside number + * or # + DTMF signal after the called station answered (maximum 26 digits in total except Trunk access code, “* or #” is programmed as a delimiter between outside number and DTMF signal.)

Configuration:

1. 1202 > Dterm My line number > (00 – 15) (YY)

2. 1507 > (00 – 15) > 1: Allow,

This command allows Dterm to use this feature.

3. 08 > 035 > 1: To provide, 0: Not provided,

This command allows or prevents to dial out the numbers stored in the one touch button based on that extension toll restriction class.

4. 94 > Dterm My line number > W XX 0 ZZ,

Here you have to define the memory location and the number of memory to store the numbers in the key. We need 16 memory space, remember if you want to store different extension numbers in different Dterm phone, you need to assign different memory location.

W = 0-9: 1000-Slot Memory Block No. (Use only memory block 0 to 3 for busy lamp indication)

XX = 00-99: Memory Slot Block No. (10-Slot Memory Block)

ZZ = 01/02: Number of 10-Slot Memory Blocks (10 memories/20 memories)

“0” in the above allows storing of number from Dterm.

Example: 94 > Dterm My line number > 0 00 0 02

In the above example we have assigned 20 memory locations starting from 0 thousand slot memory.

5. 73 > Dterm My line number > W XX 0 ZZ, assign same memory location in command 73 also.

6. 740 > Memory location (0 00 0 to 0 00 19) > Extension number.

This command is to store numbers in to the memory area or you can follow the procedure to store from NEC Dterm at the start of the page. If you store through Dterm following steps are not required.

7. 9000 > My line number , Key number > F 1100 to F 1119

This command assigns the stored number in to the keys of Dterm.

Dual CPU Feature of NEC SV8300

Pbx SV8300 of NEC is upgradable from single CPU to dual CPU to minimize the down time of the PBX. When we talk about dual CPU system, basically it functions as hot CPU, means once the primary or first CPU goes down, automatically 2nd CPU takes over the PBX control without interrupting the ongoing calls.

Another type of CPU configuration functions as cold standby, means when the first CPU goes down second CPU monitors the breakdown of first CPU, then initializes the system and it takes the control of Pbx, while switching over the ongoing calls are disrupted.

SV8300 functions as cold CPU, and it is an enhancement of the earlier version with single CPU. Single CPU earlier has enclosure of 1U chassis, dual CPU has 2U chassis and the line and trunk chassis remains the same.

Licensing procedure is simple it requires single license. During the PBX operation the configurations  in the first CPU is automatically updated to the second CPU with licenses. Slot number one (top) is CPU zero and the license to be loaded in this CPU only. 

Data swapping between the CPU's is carried through the maintenance port of both CPU, Even-tough both CPU's VoIP ports are connected to switch, it needs either direct connection between maintenance port of both CPU or it has to be connected to switch.CF.  The data's in the one CF cannot be transferred to another CF.

SN 716 Desk Console User Manual

SN 716 manual described here is of general, the feature operating procedure may vary between PBX model.

Attendant Override:
This allows an attendant to interrupt a busy station in order to make an announcement. A tone is sent to warn the parties of the interruption.

1. Press an idle loop key <L1 – L6> and dial desired extension. A busy tone will sound.
2. Press <BV> button. A tone will be sent to warn conversing parties about the interruption.
3. Make the announcement.
4. Press <RELEASE> when finished.

Attendant override feature can be activated or de-activated in the system programming.

Call Forwarding:

ALL Calls – Set & Cancel Allows you to set / cancel forwarding for a station.

To Set / Cancel:
1. Press an idle loop key <L1 – L6>. Then dial the 2-digit FWD ALL Set / Cancel access code and receive a special dial tone. 

2. Dial “01” for the tenant number.
3. Dial the originating station number.
4. Enter the terminating station number and receive the service set tone.
5. Press <RELEASE>.

Answer an Incoming Call:
1. To answer incoming calls in the order they are received, press <ANSWER>.
2. To answer first incoming outside call, press <LDN>.
3. To answer first internal incoming call, press <ATND>.

Placing a Caller on Hold:
1. To place a caller on hold, press <HOLD>.
2. To retrieve a caller placed on hold, press the loop key <L1 – L6> for the holding call.

Answer an Attendant Recall:
To answer a recall for an outside call put on hold:
1. Press flashing loop key <L1 – L6> for the recall.
2. Inform outside caller of the status of the station they are trying to reach.
3. If caller wishes to hold, press <HOLD>.

Inform the Outside Party of No Answer:
1. Press the loop key for the outside caller on hold.
2. If the caller chooses to wait for the busy or ringing station, press <RELEASE>. Outside party will be reconnected to the called station. –OR– If caller chooses to call back at a later time, you may disconnect with the outside party by pressing <CANCEL>.

Caller Wants Different Station:
1) If caller would like to try a different station, press <DEST>.
2) Then press <CANCEL>.
3) Dial new station number. Once you hear ring back press <RELEASE>.

Answer Transfer from Station:
1) Press <RECALL> and speak with calling station that is transferring the call.
2) Press <CANCEL>.

Transferring Calls:
1. After having answered the incoming call, initiate the transfer by using they number dial keypad to enter the desired station number.
2. To do a “blind transfer” (transfer without announcing the call to the called station) simply press <RELEASE> after hearing ring back from the called station. The transfer is then complete.
–OR– To do a “supervised transfer” (announce the calling party to the station before completing the transfer), announce the call after the station answers.
3. If the called station accepts the call press <RELEASE> to complete the transfer.
If called station chooses not to accept incoming call, press <CANCEL> and inform calling party. Then press <CANCEL> again to disconnect.

Placing Calls:
1. Press an idle loop key <L1 – L6>.
2. Dial the number. If external, dial “9” then the number. If internal, simply dial the extension.
3. To disconnect from the call press <CANCEL>.

Place an Outside Call for Station:
1. While calling station is on the line, dial the access code for an outside line. Dial desired number.
2. After called party answers press <START>.
3. Dial requesting station’s extension.
4. After station answers, press <RELEASE>.If outside line is busy, press <CANCEL. You can attempt to place the call at another time.
 

Three-Way Conference Calls:
1. Press an idle Loop Key <L1 – L6>. Enter the access code for an external line.
2. Dial outside telephone number of the first outside party to be connected on the conference call.
3. After called party answers, press <START>.
4. Dial second number (either internal or external), and after call is answered, press <TALK>.
5. To disconnect the console only, press <RELEASE>. To disconnect all press <CANCEL>.

Call Splitting / Joining Two Parties on a 3-Way Conference Call:
1. To speak with the calling party, press <SRC>. –OR– To speak with called party only, press <DEST>.
2. To conference with both parties, press <TALK>.
3. To disconnect only the console from the conference call, press <RELEASE>. To disconnect all parties press <CANCEL>.

Position Busy – Set & Cancel:
1. Press <POSITION BUSY> to put your console in busy mode. (Your console will still ring, but will not be able to process any calls until the console is back in POSITION AVAILABLE mode.
2. To cancel, press <POSITION BUSY> again.

Night Mode:
1. To put the console into night mode, press <NIGHT>.
2. When the console is in night service, the NIGHT lamp is lit a steady red.
3. To cancel night service, press <NIGHT> again. The NIGHT lamp should extinguish.

Phone Testing in NEC PBX

Maintenance in NEC 2400 IPX is little complex, all results will be in hexadecimal, it takes time to debug the error and average person cannot do that. But there is a simple maintenance feature that helps us to test phone without assistance.

This phone test lets you to test your phone ringing just by dialing a simple code, once you do this your maintenance becomes less difficult. How you do that, the common way to test the extension is asking someone to call back the extension to check the ringer circuit.

Assign an access code for Individual trunk access. From single line telephone dial the individual trunk access code and followed by 999, hang up. Your telephone will start ringing. Henceforth you don't require any one to give you a test call.

Toll Restriction in NEC SV8100

How to block outgoing calls is basically a Code or Toll Restriction that limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Code Restriction according to the Code Restriction Class. The system allows for up to 15 Code Restriction Classes and 512 extensions.If a Code Restriction Class has the same entries in both a permit and restriction table, the system does not restrict the call.

We are going to use a command which has 4 tables and 60 entries for every table. With this we can construct different toll restriction patterns to restrict the calls.


To block all calls
 
1. Go to program 21 - 06 - 08: Toll restriction class - restriction table

2. Select table 1, in table entry 01 input 1. Similarly input 2 to 9, *, # in the consecutive table entries. This will block all possible local calls.



To block NDD and IDD calls
 
1. Go to program 21 - 06 - 08: Toll restriction calss - restriction table

2. Select table 2, in table entry 01 input 0 and leave other entries blank. This will block all NDD and IDD calls.


To block IDD calls
 
1. Go to program 21 - 06 - 08: Toll restriction calss - restriction table

2. Select table 3, in table entry 01 input 00 and leave other entries blank. This will block all IDD calls.

The digits entered in the table 1 to 4 cannot be dialed out. After constructing the toll restriction table, it has to be mapped to toll restriction class which ranges from class 1 to class 15.

Go to 21- 05 -08 restricted table, for class 1, input 1 which is table 1 to block all calls.

Go to 21- 05 -08 restricted table, for class 2, input 2 which is table 2 to block NDD and IDD calls.

Go to 21- 05 -08 restricted table, for class 3, input 3 which is table 3 to block IDD calls.

After mapping toll restriction tables to class, we need to assign this class to extensions for every eight modes.

Go to 21 - 04 - 01, select the extension and for every modes you can assign the class 1 to 15.

Missed and Received Call History in NEC Dterm

Now a days caller id display on caller id phone has become a regular features, unlike the earlier Pbx's does not have built-in caller id circuit. Today's Pbx are equipped with caller id circuit in analog extension and analog co cards.

In this post we will learn how to configure a NEC dterm phone to display missed and received calls history in SV 8300 PBX.

Programming:

1. 08 > 294 > 0 

To flash the dterm message wait lamp

2. 08 > 588> 0 

Specify whether CID Call Back is provided or not when an incoming call is forwarded, when a station to which a call is terminated is busy, or a station to which a call terminated is set Do Not Disturb. 

3. 1303 > Dterm my line number > 0

Enable message wait facility for dterm

4. 35150 > Trunk Route > 0

Provide the function of storing the call record for answered and un-answered trunk calls.

5. 35044 > Trunk Route > 0 or 9

This trunk access code will be added automatically when dial out

6. 1238 > Dterm my line number > 01 to 50 

This setting determines the number of calls stored

7. 1341 > Dterm my line number > 0

Provide the function of storing the call record on the Multiline Terminal when the station call is answered.

8. 1349 > Dterm my line number > 0

Provide the function of storing the call record on the Multiline Terminal when the station call is un-answered.

9.  1360 > Dterm my line number > 0

Assign whether to store the call record when answering a trunk call.

10. 1361 > Dterm my line number > 0

Assign whether to store the call record for un-answered trunk call.

Procedure to view the caller id list in NEC Dterm:

1. Use the soft key which is below to History in the display

2. There are two options to select, OG and IC

3. Select the soft key corresponding to items displayed

4. Use the softkeys next or previous to scroll and use CB softkey to call back.